:: m a y h e m b y m i s s m ::

do you have any idea how hard it is some mornings to make a glass of water without vomiting?!?

Friday, September 08, 2006

Love my doctor, hate his staff

Due to the overwhelming amount of wax still lodged in my ear (I now have constant ringing in my ears) I have to see a specialist. To do this I need a referral.

After trying to get a referral out of my doctor's staff hands, I truly hope that I never have to get another referral again.

Conversation No. 1
Me: Hi. The doctor told me that I can get a referral from you.
Angry Woman: Why?
Me: Um, it's for my ear.
Angry Woman: What's your insurance?
Me: [name of insurance]
Angry Woman: You need to set up an appointment before I can give you a referral.
Me: Oh?
Angry Woman: ::rattles off number before I can get paper or a cell phone out to input it:: Make an appointment and then call me to get the referral.
Me: Sorry. Can I get the number one more time?
Angry Woman: [number] CALL and make an appointment. THEN call me.

Conversation No. 2
Me: Hi. I made an appointment with Dr. [name] and I need a referral.
Angry Woman: You made an appointment?
Me: Yes.
Angry Woman gets the details of the appointment and is on the verge of hanging up on me.
Me: Um, how do I get the referral?
Angry Woman: You can come in and pick it up.
Me: Oh. Thanks.

Conversation No. 3
Me: Hi. I'm here to pick up my referral.
Receptionist: You were told to pick it up?
Me: Yup.
Receptionist: I don't see it here. Are you sure Angry Woman didn't mail it?
Me: Um, she told me to pick it up.
Receptionist: ::rifling through paperwork:: Are you sure it wasn't mailed?
Me: She told me to pick it up.
Receptionist: Write down your name and what you are going in for.

25 minutes later I have my referral.


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